Tag «service performance measurement tools»

Perth Zoo Case Solution in Professors’ view

Perth Zoo Case Solution in Professors' view

Synopsis of Perth Zoo Case Study This case is a good example of a not-for-profit service organisation, and the opportunities and problems such an organisation face.  It deals with issue surrounding selection of target markets, relationship marketing, getting repeat patronage, generic competition and issues that are like many private sector firms – goods or services.  …

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